Returns & Refunds Policy
This policy applies to Beyond Homelands apparel and fine art prints, including framed and unframed artwork.
General policy — United States and rest of the world
We do not accept voluntary returns or exchanges for change of mind, including choosing the wrong size, colour, design or framing option.
This does not affect claims concerning faulty, damaged or incorrectly supplied products, or any mandatory rights under applicable consumer protection laws.
European Union consumers have the statutory right of withdrawal described below. Mandatory rights applicable in other countries also remain unaffected.
European Union — statutory right of withdrawal
Under applicable EU consumer protection law, you may withdraw from an eligible online purchase without giving a reason within 14 days after you, or a person you designate other than the carrier, receives the goods.
For goods purchased in a single order and delivered separately, this period begins when the last item is received.
To exercise this right, send a clear statement of your decision to:
Please include your name, order number and the items concerned. You do not need prior approval, and sending your notice before the deadline is sufficient.
You must send the goods back within a further 14 days after notifying us of your withdrawal.
Returning goods
Send returns to:
Beyond Homelands — Luca Pugliese
Via Giacomo Leopardi 1
20021 Bollate (MI)
Italy
Please include your order number or another reference identifying your purchase.
Package the goods securely to protect them during transport. For artwork, use packaging suitable for the print and any frame. Original packaging may be reused, but suitable equivalent packaging is acceptable.
We recommend a tracked shipping service and retaining proof of postage.
Return shipping costs
For a change-of-mind withdrawal, you bear the direct return shipping costs, provided these were disclosed before purchase.
For goods that cannot normally be returned by post, the applicable return cost or a reasonable estimate will be provided before purchase.
Necessary return costs for valid claims involving faulty, damaged or incorrectly supplied products will not be charged to you.
Condition of returned goods
You may inspect the goods as you would in a shop.
You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
For example, trying on clothing is different from wearing or washing it. Prints and frames should be handled carefully during inspection.
Original packaging is not a mandatory condition for exercising your statutory right of withdrawal. No restocking fee applies.
Refunds for EU withdrawals
For withdrawal from an entire order, we will reimburse the price paid and the cost of the least expensive standard delivery option originally offered. Additional costs for express or premium delivery are excluded.
For partial withdrawals, reimbursement of the original delivery charge will be determined under applicable law.
Reimbursement is due within 14 days after we receive your withdrawal notice. We may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Refunds will be made using the original payment method unless you expressly agree otherwise. No refund fees will be charged.
Your bank or payment provider may require additional time to display the credit.
Personalised products
The statutory right of withdrawal may not apply to goods genuinely made to your individual specifications or clearly personalised, where the legal requirements for this exception are met. Any applicable exception will be disclosed before purchase.
Producing a standard product after an order is placed does not, by itself, remove the right of withdrawal.
Selecting a standard garment size, colour, print size or framing option does not automatically make a product personalised. A signature or limited-edition number alone does not automatically exclude a print from withdrawal rights.
Your rights concerning faulty or non-conforming products remain unaffected.
Faulty, damaged or incorrect products — all countries
If your product arrives damaged, is faulty or does not match your order, contact:
Please provide your order number, a description of the issue and, where helpful, photographs of the product and packaging.
Keep the product while we arrange the appropriate next steps. We will coordinate the applicable remedy, which may include repair, replacement, a price reduction or a refund, in accordance with your legal rights.
These claims are separate from change-of-mind returns and are not limited to the 14-day withdrawal period.
For orders processed through Fourthwall, you may also use the customer support contact provided in your order confirmation.
Claim handling and processing times
For damaged, faulty or incorrect products, we aim to respond within 2 business days and assess your claim within 5 business days after receiving the information needed to review it.
If a product inspection or additional checks are required, we will explain the next steps and provide an estimated completion date within that period.
Once a refund is confirmed as the appropriate remedy and any necessary return or inspection is completed, our target is to have it processed within 5 business days. Your payment provider may require additional time for the credit to appear in your account.
For replacements, we will provide an estimated production and dispatch date when the replacement is confirmed, as timing varies by product and destination.
Business days are Monday to Friday, excluding public holidays in Italy. These service targets do not extend any mandatory legal deadline or alter the EU withdrawal and refund deadlines stated above.
Exchanges
We do not offer voluntary exchanges. Where withdrawal rights apply, you may return an eligible product for reimbursement and place a new order for your preferred item.
This does not affect any statutory entitlement to replacement of faulty or non-conforming goods.
Contact us
Beyond Homelands — Luca Pugliese
Via Giacomo Leopardi 1
20021 Bollate (MI), Italy
Email: info@beyondhomelands.com
Optional withdrawal form
You may use this form to notify us of withdrawal, but it is not mandatory.
To: Beyond Homelands — Luca Pugliese
Via Giacomo Leopardi 1, 20021 Bollate (MI), Italy
Email: info@beyondhomelands.com
I hereby notify you that I withdraw from my contract for the following goods:
Goods:
Order number:
Ordered on:
Received on:
Consumer’s name:
Consumer’s address:
Date:
Signature, only if submitted on paper:
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@beyondhomelands.com